Flowers Delivery, Cancellation and Returns
Local Deliveries: We offer hand delivery to Miami-Dade, Broward, and Palm Beach Counties. The delivery fee will be calculated based on the delivery address during the checkout.
same-day delivery service: We offer same-day delivery for orders placed before 2 pm Eastern Time. To take advantage of this convenient option, simply specify today's date in the delivery date section when placing your order. This way, you can ensure your special delivery arrives promptly and makes the day even more memorable.
REQUESTS FOR SPECIFIC DELIVERY TIMES: Due to various factors, such as traffic, we cannot assure precise delivery times. However, you can request a delivery time frame by filling in the special instruction box when completing your order. We will make every effort to deliver the arrangement during your preferred Time frame. also, you are always welcome to send us a message or call us so that one of our team members can handle your request personally.
IF THE RECIPIENT IS NOT present: If the recipient is not present during the delivery, we will attempt to contact you by phone, unless you have added special delivery instructions when placing the order. While we do our due diligence to reach you, if we miss you we may leave the delivery in a safe place, such as in a shaded area on the front porch, with building concierge or with a neighbor. a picture proof of the final delivery place will be taken by our driver. We might also leave a message to call to arrange for future delivery.( second delivery fee may apply)
THE RECIPIENT MAY BE CONTACTED: We may need to contact the recipient to ensure someone will be home to accept delivery or to confirm the address unless you tell us not to contact them in the special instruction box when completing your order
As soon as our dedicated team ensures that your beautiful flowers have been safely handed over, we send you a delivery confirmation to provide you with peace of mind. We understand the importance of making sure your special gift reaches its destination, and we're committed to keeping you informed every step of the way.
All cancellation requests must be submitted by calling 1 (786) 708-8877 or emailing info@LeBoutiqueRoyal.com at least 1 day (24 hours) prior to the delivery or shipping day.
RETURN & EXCHANGE POLICY
All sales concluded at Le Boutique Royal are final. We are providing a service consisting of perishable items with sensitivity to temperature, moisture, and light. Receiving a defective product being the only exception. All such claims must be made within 12 hours of receiving the flowers. A photo of the arrangement must be submitted to info@LeBoutiqueRoyal.com. Please keep in mind that flowers are perishable and have a life of their own. Proper care is required. It is the responsibility of the recipient to follow care instructions provided by Le Boutique Royal.
You can review our care instructions at Care and Handling.